FAQs
How will I know when you’ve received my order?
As soon as you place an order with MADE IN THE ANDES you will receive an email containing your order number and listing your ordered item(s). If you have any questions please refer to that order number when you email us. We will send you a second email with your tracking information once your order has been shipped.
How soon will my order be shipped after I place it?
We package every items as soon as we receive your order, and it is mailed out the next day.
How soon can I expect it to arrive?
You should receive your order within around 3-5 business days. We use USPS First Class on all our free shipping.
What is your return policy?
Products that are in original condition can be returned within seven day from when they are received (smoking pipes must be unused). You pay for the cost of shipping but will receive a full refund as soon as we receive your undamaged returned product.
How do you package your shipments?
All MADE IN THE ANDES orders are sent out in a discreet, unmarked box. Your product will be packed securely inside.
Will the item I receive look exactly like the picture in the SHOP section?
All our products are made partially or entirely by hand, so no two items are completely identical. Since our smoking pipes, jewelry, leather and home goods are made using natural materials there might be slight variation in coloring and shape from item to item.
What do I do if one of your pipes gets clogged?
We recommend using pipe cleaner solutions found at most headshops.
How sturdy are your pipes?
Very sturdy! The natural materials we use are light in weight but are much less breakable than traditional glass and wood.
Your tagua pipes are beautiful, but they look like they might be hard to keep clean. Is tagua stain-resistant?
Yes, it is! Resin buildup does not stick to tagua the way it does glass or wood, so these pipes are actually very easy to clean.
Can I eat the Huayuro seeds or other grains used in some of the home good products?
No, DO NOT EAT! All seeds used in our products have been treated so they are not safe for consumption.
What Do We Sell?
Our specialty is handmade smoking pipes, crafted in Otavalo, Ecuador. Each pipe boasts a distinct design with intricately sculpted animal figures. We offer two exquisite designs: bamboo pipes and tocte-base pipes. These organic materials ensure that our pipes are both sustainable and eco-friendly, perfect for consumers who appreciate the harmony of nature and artistry.
What make us different?
What are the pipes unique attributes?
One-of-a-kind
Support Indigenous Communities
Eco-friendly Design
How Do We Make The Pipes?
The artisan crafted the pipes by hand. The artisan creates the figurine with clay and paints it by hand. Each pipe is unique due to the materials varying in size, plus the hand of the artisan in each piece.
Where Do We Make Them?
Our smoking pipes are produced in the enchanting town of Otavalo, nestled within the Andes Mountains. These handmade artifacts are functional and an exquisite showcase of the vibrant cultural heritage that defines the Andean region.
Who Is Our Audience?
In recent years, there has been a significant surge in the demand for handcrafted items, particularly those featuring unique, culturally inspired designs. Consumers are increasingly drawn to products that celebrate the rich histories of the Andes and South America. Market research shows that items highlighting sustainability and cultural heritage have experienced a 20% growth in consumer interest over the past five years, making our offerings even more appealing to discerning customers.
Featured Pipe Combo
Shipping the Products
For our wholesale partners in the USA, we offer efficient shipping services through USPS. Your orders will arrive within 3-6 days, and shipping costs are included in the purchase price. Partner with us to bring your customers the authentic art of the Andes.
Do you want to contact us directly?
Leave us a message
Do you want to discuss with us or provide any feedback? Please leave us a message here and we will get back to you as soon as we can.