How will I know when you’ve received my order?

As soon as you place an order with MADE IN THE ANDES you will receive an email containing your order number and listing your ordered item(s). If you have any questions please refer to that order number when you email us. We will send you a second email with your tracking information once your order has been shipped.

How soon will my order be shipped after I place it?

We package every items as soon as we receive your order, and it is mailed out the next day.

How soon can I expect it to arrive?

You should receive your order within around 3-5 business days. We use USPS First Class on all our free shipping.

What is your return policy?

Products that are in original condition can be returned within seven day from when they are received (smoking pipes must be unused). You pay for the cost of shipping but will receive a full refund as soon as we receive your undamaged returned product.

How do you package your shipments?

All MADE IN THE ANDES orders are sent out in a discreet, unmarked box. Your product will be packed securely inside.

Will the item I receive look exactly like the picture in the SHOP section?

All our products are made partially or entirely by hand, so no two items are completely identical. Since our smoking pipes, jewelry, leather and home goods are made using natural materials there might be slight variation in coloring and shape from item to item.

What do I do if one of your pipes gets clogged?

We recommend using pipe cleaner solutions found at most headshops.

How sturdy are your pipes?

Very sturdy! The natural materials we use are light in weight but are much less breakable than traditional glass and wood.

Your tagua pipes are beautiful, but they look like they might be hard to keep clean. Is tagua stain-resistant?

Yes, it is! Resin buildup does not stick to tagua the way it does glass or wood, so these pipes are actually very easy to clean.

Can I eat the Huayuro seeds or other grains used in some of the home good products?

No, DO NOT EAT! All seeds used in our products have been treated so they are not safe for consumption.