As soon as you place an order with MADE IN THE ANDES you will receive an email containing your order number and listing your ordered item(s). If you have any questions please refer to that order number when you email us. We will send you a second email with your tracking information once your order has been shipped.
We package every items as soon as we receive your order, and it is mailed out the next day.
You should receive your order within around 3-5 business days. We use USPS First Class on all our free shipping.
Products that are in original condition can be returned within seven day from when they are received (smoking pipes must be unused). You pay for the cost of shipping but will receive a full refund as soon as we receive your undamaged returned product.
All MADE IN THE ANDES orders are sent out in a discreet, unmarked box. Your product will be packed securely inside.
All our products are made partially or entirely by hand, so no two items are completely identical. Since our smoking pipes, jewelry, leather and home goods are made using natural materials there might be slight variation in coloring and shape from item to item.
We recommend using pipe cleaner solutions found at most headshops.
Very sturdy! The natural materials we use are light in weight but are much less breakable than traditional glass and wood.
Yes, it is! Resin buildup does not stick to tagua the way it does glass or wood, so these pipes are actually very easy to clean.
No, DO NOT EAT! All seeds used in our products have been treated so they are not safe for consumption.